Refunds & Disputes
This policy outlines how digital plan purchases, consultation deposits, and payment disputes are handled once orders are delivered.
Digital delivery needs different rules
Dispute evidence stays structured
Consultation deposits stay explicit
Policy Structure
Even operational policies should reflect the same brand posture: direct, visible, and easier to scan.
Refund treatment for plan purchases must account for digital delivery, access history, and entitlement state rather than assuming a physical-product workflow.
Orders, consent records, login history, and download history should be preserved for potential dispute evidence and entitlement review.
Custom-build consultation deposits must clearly communicate whether they are non-refundable, credited forward, or handled case-by-case.